1.1 Here is some useful information on how our products come to your home:

• Orders placed before 16:00 on a weekday (excluding national and cantonal holidays) will be shipped on the same day.
• Orders received after 16:00 on a Friday will be shipped the following Monday (or Tuesday if Monday is a national or cantonal holiday).
• We can only ship our products to addresses within Switzerland.
• All parcels are delivered by Swiss Post PostPac Priority, i.e. generally within one to two working days.
• Shipping costs: Product orders worth at least CHF 25.00 do not incur any shipping costs. Orders of less than CHF 25.00 incur shipping costs of CHF 6.60.

We will send you an email as soon as your order has been handed over to the post office so you can check your order status. You can also track your order in your customer account here on ploom.ch.

In the highly unlikely event that an order has still not arrived after ten working days, please contact us. To do so, use the information on the Contact Us page.
 

1.2 Delivery and dispatch

1.2.1 Delivery

Products ordered are delivered by post. Deliveries are limited to Switzerland. Deliveries abroad are not possible.

Confirmed orders are usually delivered to the address specified in the order confirmation. If the user is not present when the delivery arrives, the products ordered are left in the mailbox if possible. If this is not possible, the user receives a notification asking them to collect the item from the post office. The order is not valid and cannot be refunded if the parcel is not picked up from the post office within the specified period. JTI is free to dispose of products that are not collected from the post office and returned to the sender. However, the user may request re-delivery of products of the same type and quantity, provided they are in stock, by paying in advance the costs of return and re-delivery.

After receiving the delivery, the consumer has 48 hours to submit a complaint if the products received do not correspond to the order. Once this period has expired, the products are deemed accepted.

1.2.2 Shipping costs

Product orders worth at least CHF 25.00 do not incur any shipping costs. Orders of less than CHF 25.00 incur shipping costs of CHF 6.60.

1.2.3 Delivery time

Orders are generally delivered within two working days. However, the delivery time may vary depending on circumstances. It is not possible to select an exact delivery time or to request a specific delivery date.

No deliveries are made on Sundays or national and cantonal holidays.

Dagmersellen, September 2023