Your Device, Made Easy
Get to know your Ploom AURA device with these quick how-to videos.
Get Started with Your Ploom Device
Ready to enjoy your first Ploom session? Let's go! Using your Ploom AURA is as effortless as watching this short video.
Refresh and Reset Your Device
Learn how to reset your device and handle situations like LED signals or heating pauses in just a few simple steps.
Care for Your Ploom
Looking after your Ploom AURA is easy, and it keeps everything running smoothly. Watch our quick videos to maintain and protect your Ploom.
Personalize Your Ploom
Quick switch, big impact. See how easy it is to switch up your front panel in seconds.
In Control, Always
Locking your Ploom is quick and simple - and so is unlocking it. Watch this short guide to see how.
How to Get the Ploom App
Take control of your Ploom AURA device and elevate your tobacco experience to the next level.
Download iOS
How to download your Ploom Web App on your iOS device.
Download Android
How to download your Ploom Web App on your Android device.
Pair Your Device
Get the most out of your device with the Ploom app. Watch how to personalize your entire experience.
Need Help? We Are Here for You!
For support, tips, and guidance, Ploom Care is here for you all the way. Call or chat with us during office hours, or check out our free resources any time.
Need help with your Ploom X Advanced device?
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