How do I use Ploom AURA?
Getting started with Ploom AURA couldn't be simpler. Here's how:
1. Open the top slider on your device, uncovering the aperture. (When you open the slider, the LED will indicate your device's current battery level.)
2. Insert the stick gently until it stops - the colored line on the tobacco stick will disappear just below the hole (you can see the line if you angle the device).
3. With the new Auto-Start function, the device will begin heating automatically and the line LED will blink to indicate pre-heating is in progress. Wait until the device vibrates twice.
4. Puff gently in the beginning until you find your way. For the best experience, we recommend taking slow puffs of 2-3 seconds. Your session will last for five minutes *¹ , allowing unlimited puffs *².
To use Ploom AURA without its Auto-Start function, press and hold the button area, just below the line LED, for about a second. You'll feel one long vibration and see a blinking LED light, indicating your device has started heating.
Ploom AURA will pre-heat in 25 seconds for all modes, except when set to Intense mode, which will take 30 seconds.
*¹ Session length differs for different modes. Balanced heating mode is set by default with session time for 5 minutes.
*² ≥20 sticks in 25° C environmental condition. No of sticks per charge vary with heating profile, battery degradation and actual usage conditions.
- What is Ploom AURA?
- How do I start my Ploom AURA for the first time?
- How do I use Ploom AURA?
- How to know when Ploom AURA is charged?
- How can I use the Ploom app?
- What are Ploom AURA's different heating modes?
- How do I change modes?
- What features are available through the app?
- How do I connect and pair my Ploom AURA with the app?
- What is Auto-Start?
- I have inserted a stick but nothing is happening, what do I do?
- Where's the button on my Ploom AURA?
- What is CleanSeal?
- What is Smart HeatFlow™?
- What do the LED lights on my AURA indicate?
- Can I set a safety lock on my Ploom AURA?
- How do I know when a session ends?
- How many sessions can I have in a row?
- How do I clean my Ploom AURA?
- How do I charge Ploom AURA?
- My Ploom AURA isn't working, what do I do?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How does the lock and unlock feature work in the Ploom app?
- How can I disconnect or remove my device from the app?
- My Ploom AURA keeps flashing, what do I do?
- Why do I need to register my Ploom AURA?
- What is Battery Saver mode and how do I activate it?
- What is the Ploom Club?
- Can I transfer my Ploom points to a friend?
- What's Ploom's 'Refer a Friend'?
- Where can I find my referral code?
- How can I share my referral code?
- What are the new status levels?
- How can I upgrade my status level?
- How is my status level downgraded?
- How long are my points valid?
- How many cartons can I buy with the Ploom Club tier program?
- How can I earn points?
- How can I use my points?
- What's Ploom's 'Refer a Friend'?
- How does the Ploom Refer a Friend program work?
- Where can I find my referral code?
- How can I share my referral code?
- I received a referral code from a friend. How do I redeem my discount?
- What reward do I get for referring a friend?
- What rewards do I get for using a referral code?
- Why isn’t my referral discount showing at checkout?
- How do the Refer a Friend milestones work?
These products are not risk-free and are addictive. For adult use only.