My Ploom AURA keeps flashing, what do I do?

If your AURA keeps flashing, try those simple steps:

1. First, check your battery level. If it's low, plug your Ploom device in to charge.

2. If that hasn’t helped, it’s time to reset your Ploom:

1. Close the cover

2. Remove the front panel.

3. Press and hold the small button with a thin, blunt object until your device vibrates.

4. Replace the front panel.

3. If you still require support, our Ploom Care team is always on hand to help. Get in touch here.

Note: If the LED light glows red for five seconds, this indicates a permanent error that cannot be resolved with a manual reset. In this case, please contact us.