How can we help you?

How many sessions can I have in a row?

You can enjoy up to three [1] consecutive sticks with your Ploom AURA. You can do this with or without Auto-Start, here's how:

With Auto-Start turned on:

1. After ending a session, remove the used stick.

2. Close the slider and allow the used stick to cool before putting it in the bin.

3. Open the slider and insert a new stick.

4. Your device will vibrate and the heating will start automatically. You're ready to go!

With Auto-Start turned off:

1. After ending a session, remove the used stick and allow it to cool before putting it in the bin.

2. Insert a new stick and press the button area.

3. Your Ploom AURA will vibrate and start heating. You're ready to go!

[1] ≥20 sticks in 25° C environmental condition. No of sticks per charge vary with heating profile, battery degradation and actual usage conditions.