How do I get in touch with the Ploom Care team?

If you're having problems with your Ploom products or Camel tobacco sticks, our Ploom Care team is here to help. Get in touch and we'll do our best to get the problem sorted out as quickly as possible. 

You can reach our Ploom Care Team using the details below: 

Phone: 0800 756 669

Email: [email protected]


LiveChat: Click on the LiveChat icon in the bottom right corner of the screen

Opening hours: 
Monday to Friday, 8am to 8pm
Saturday, 8am to 6pm

Do not hesitate to contact us.

Our sticks, intended for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk-free and are addictive. They are intended for existing adult smokers or vapers only. To enter this website, please confirm you are a smoker or vaper aged 18 or over, living in Switzerland. Please note, we will need to confirm your age during the checkout process.

Age Verification

Are you 18 or over and a smoker or vaper living in Switzerland?