How can we help you?
How do I claim against my warranty?
To make a Ploom X Advanced warranty claim, get in touch and our Ploom Care team will be happy to help. You can also head over to a Ploom Store to make a claim in person.
We'll run a few tests to see what the problem is and figure out if we can fix your Ploom X Advanced.
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Our sticks, intended for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk-free and are addictive. They are intended for existing adult smokers or vapers only. To enter this website, please confirm you are a smoker or vaper aged 18 or over, living in Switzerland. Please note, we will need to confirm your age during the checkout process.
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Are you 18 or over and a smoker or vaper living in Switzerland?