How do I claim against my warranty?

To make a Ploom X Advanced warranty claim, get in touch  and our Ploom Care team will be happy to help. You can also head over to a Ploom Store to make a claim in person.

We'll run a few tests to see what the problem is and figure out if we can fix your Ploom X Advanced.

Our sticks, intended for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk-free and are addictive. They are intended for existing adult smokers or vapers only. To enter this website, please confirm you are a smoker or vaper aged 18 or over, living in Switzerland. Please note, we will need to confirm your age during the checkout process.

Age Verification

Are you 18 or over and a smoker or vaper living in Switzerland?