Where is my order?

Once your order is placed, Swiss Post will start preparing your order. It'll usually be with you within 2 working days. 

To see your order status, log in to your account and go to Account Dashboard/My orders.

If you have any questions or issues, get in touch and our Ploom care team will be happy to help. 

If you need more help, you can also have a look at our Terms & Conditions of Sale.

Our sticks, intended for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk-free and are addictive. They are intended for existing adult smokers or vapers only. To enter this website, please confirm you are a smoker or vaper aged 18 or over, living in Switzerland. Please note, we will need to confirm your age during the checkout process.

Age Verification

Are you 18 or over and a smoker or vaper living in Switzerland?