How can we help you?
What is the Ploom Club?
Ploom Club is available to adult nicotine product users in Switzerland with a registered ploom.ch account.
As a member, you can collect Loyalty Points. These can be used as Redeemable Points for rewards and discounts, and they also count as Status Points toward Silver, Gold or Black status. Your Ploom Club dashboard shows your Redeemable Points balance and the expiration date of those points.
Please see the Ploom Club Terms and Conditions for full details.
- What is Ploom AURA?
- How do I start my Ploom AURA for the first time?
- How do I use Ploom AURA?
- How to know when Ploom AURA is charged?
- How can I use the Ploom app?
- What are Ploom AURA's different heating modes?
- How do I change modes?
- What features are available through the app?
- How do I connect and pair my Ploom AURA with the app?
- What is Auto-Start?
- I have inserted a stick but nothing is happening, what do I do?
- Where's the button on my Ploom AURA?
- What is CleanSeal?
- What is Smart HeatFlow™?
- What do the LED lights on my AURA indicate?
- Can I set a safety lock on my Ploom AURA?
- How do I know when a session ends?
- How many sessions can I have in a row?
- How do I clean my Ploom AURA?
- How do I charge Ploom AURA?
- My Ploom AURA isn't working, what do I do?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How does the lock and unlock feature work in the Ploom app?
- How can I disconnect or remove my device from the app?
- My Ploom AURA keeps flashing, what do I do?
- Why do I need to register my Ploom AURA?
- What is Battery Saver mode and how do I activate it?
- What is the Ploom Club?
- Can I transfer my Ploom points to a friend?
- What's Ploom's 'Refer a Friend'?
- Where can I find my referral code?
- How can I share my referral code?
- What are the new status levels?
- How can I upgrade my status level?
- How is my status level downgraded?
- How long are my points valid?
- How many cartons can I buy with the Ploom Club tier program?
- How can I earn points?
- How can I use my points?
- What's Ploom's 'Refer a Friend'?
- How does the Ploom Refer a Friend program work?
- Where can I find my referral code?
- How can I share my referral code?
- I received a referral code from a friend. How do I redeem my discount?
- What reward do I get for referring a friend?
- What rewards do I get for using a referral code?
- Why isn’t my referral discount showing at checkout?
- How do the Refer a Friend milestones work?
These products are not risk-free and are addictive. For adult use only.