I've forgotten my login details. What do I do?

If you've forgotten your password and can't log in, we'll help you reset it.

Click on 'Reset your password' on the login page and enter your email address or phone number. We'll see if we can match your details to an account.

If we can, we'll send you a password reset link. If you can't see our email in your inbox, you might need to check your spam folder. Follow the instructions and you'll be able to reset your password.

If you're still having trouble logging in, get in touch and our Ploom Care team will be able to help.

Our sticks, intended for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk-free and are addictive. They are intended for existing adult smokers or vapers only. To enter this website, please confirm you are a smoker or vaper aged 18 or over, living in Switzerland. Please note, we will need to confirm your age during the checkout process.

Age Verification

Are you 18 or over and a smoker or vaper living in Switzerland?