How can we help you?
My Ploom X Advanced isn't working. What should I do?
Here are a few tips to help troubleshoot your Ploom device:
1. First, check the battery level. If it's low, plug your Ploom device in to charge.
2. Reset your Ploom. To do this, close the cover and remove the front panel. Press and hold the small button with a thin, blunt object until your device vibrates and then replace the front panel. If you're not sure how, watch our video.
3. If a reset didn't solve your problem, get in touch with our Ploom Care team by calling us on 0800 756 669 or contact us via our online form.
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