How can we help you?
How do I reset my Ploom device?
Try these three simple steps:
1. First, check your battery level. If it's low, plug your Ploom device in to charge.
2. If that hasn’t helped, it’s time to reset your Ploom:
- Close the cover
- Remove the front panel.
- Press and hold the small button with a thin, blunt object until your device vibrates.
- Replace the front panel.
3. If you still require support, our Ploom Care team is always on hand to help. Get in touch here.
- What is Ploom AURA?
- How do I start my Ploom AURA for the first time?
- How do I use Ploom AURA?
- How to know when Ploom AURA is charged?
- How can I use the Ploom app?
- What are Ploom AURA's different heating modes?
- How do I change modes?
- What features are available through the app?
- How do I connect and pair my Ploom AURA with the app?
- What is Auto-Start?
- I have inserted a stick but nothing is happening, what do I do?
- Where's the button on my Ploom AURA?
- What is CleanSeal?
- What is Smart HeatFlow™?
- What do the LED lights on my AURA indicate?
- Can I set a safety lock on my Ploom AURA?
- How do I know when a session ends?
- How many sessions can I have in a row?
- How do I clean my Ploom AURA?
- How do I charge Ploom AURA?
- My Ploom AURA isn't working, what do I do?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How does the lock and unlock feature work in the Ploom app?
- How can I disconnect or remove my device from the app?
- My Ploom AURA keeps flashing, what do I do?
- Why do I need to register my Ploom AURA?
- What's Ploom?
- What are EVO tobacco sticks?
- What are heated tobacco products?
- What's ActivBlend?
- What's HeatFlow?
- Does Ploom produce smoke?
- What does Ploom smell like?
- Does Ploom produce ash?
- Can you take Ploom on a plane?
- Can I take Ploom and EVO tobacco sticks abroad?
- What's the difference between Ploom and other heated tobacco products?
- What is the Ploom Club?
- Can I transfer my Ploom points to a friend?
- What's Ploom's 'Refer a Friend'?
- Where can I find my referral code?
- How can I share my referral code?
- What are the new status levels?
- How can I upgrade my status level?
- How is my status level downgraded?
- How long are my points valid?
- How many cartons can I buy with the Ploom Club tier program?
- How can I earn points?
- How can I use my points?
- How does the Ploom Refer a Friend program work?
- Where can I find my referral code?
- How can I share my referral code?
- I received a referral code from a friend. How do I redeem my discount?
- What reward do I get for referring a friend?
- What rewards do I get for using a referral code?
- Why isn’t my referral discount showing at checkout?
- How do the Refer a Friend milestones work?
These products are not risk-free and are addictive. For adult use only.