A few days before the end of the trial period, you will receive an email from us.

You can: 

Keep your Ploom X Advanced: 

If you want to keep your Ploom X Advanced, you don't need to do anything else. The remaining amount will automatically be charged to the payment method you selected when you placed your order and your Ploom X Advanced is now yours.

Return your Ploom X Advanced: 

If you decide that Ploom isn't right for you after all, that's fine too. Use the return label and the enclosed return slip that you received with your Ploom X Advanced to return your trial device and accessories. If you no longer have a return label, call us on 0800 756 669 and we will send you a return label. Return your Ploom X Advanced to us at the end of the trial period and the remaining amount will not be charged.